Contact Us

Service Fulfillment and Refund Policy

This Service Fulfillment page outlines how we deliver services to our Customers, our payment policies, and our refund policy. By engaging our services, you agree to the terms outlined below, in addition to our full Terms of Service.

Note: In the event of any conflict between this Service Fulfillment and Refund Policy and Epicenter’s Terms of Service, the Terms of Service shall govern.

Service Fulfillment

Scope of Services
Epicenter provides specialized services for one (1) Customer website unless otherwise stated in a signed Service Contract. Our services may include design, development, consulting, and strategic services as detailed in individual agreements.

Third-Party Materials
Unless otherwise agreed in writing, the Customer is responsible for all costs related to third-party tools, plug-ins, extensions, graphics, sounds, or content necessary for the Website.

Delivery Times
Services are rendered during Epicenter’s business hours:

  • Monday – Thursday: 10:00 AM – 6:00 PM (EST)

  • Friday: 10:00 AM – 3:00 PM (EST)

  • Closed on Epicenter holidays.

Timely feedback and approvals from the Customer are essential to meet project deadlines. Delays due to a lack of Customer responsiveness are not the responsibility of Epicenter.

Project Cap and Additional Services
Services are capped at 75 project hours unless otherwise noted. Work beyond this cap or out-of-scope requests must be submitted in writing and, if approved, will be billed at $150 per hour.

Payment Terms

  • Deposit: A 30% deposit is required before any work will commence.

  • Invoice Terms: All invoices are due upon receipt unless otherwise specified.

  • Currency: All payments must be made in USD. A conversion fee applies to other currencies.

  • Payment Methods: Wire transfer, ACH, or credit card.

  • Late Payments: Failure to pay timely may result in a project freeze or late fees.

Payments rendered are considered fully earned and non-refundable once paid.

Refund Policy

At Epicenter, we strive to maintain a high standard of service. However, we maintain the following refund policy:

  • Deposits and Payments: All deposits and subsequent payments are non-refundable. Payments represent compensation for work already rendered, internal resource allocation, and reservation of project time slots.

  • Service Cancellation: If a Customer chooses to cancel services mid-project, they will still be responsible for all fees incurred to date, including any approved third-party costs. No refunds will be issued for partial project work.

  • Exceptional Circumstances: In the rare event Epicenter is unable to deliver any services due to internal issues (not caused by Customer delays or breaches), we may offer a partial refund at our sole discretion. This will be determined on a case-by-case basis.

  • Chargebacks and Disputes: Initiating a chargeback without attempting to resolve concerns with Epicenter first is a breach of our Terms of Service and will result in immediate termination of all services.

Compliance and Intellectual Property

  • All Epicenter Content remains the property of Epicenter unless otherwise agreed in writing.

  • Upon final payment, Customer receives a limited license to use deliverables as outlined in the Service Contract.

  • Customer must comply with all intellectual property restrictions detailed in our Terms of Service.

Governing Law

All agreements and disputes are governed by the laws of the State of Texas.